Hosted Telephony & VoIP Articles
Expert guides on hosted telephony, VoIP and cloud phone systems to help your business communicate better for less.
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Hosted Telephony
VoIP vs Traditional Phone Lines: Which Is Right for Your Business?
A clear comparison of VoIP and traditional phone lines for UK businesses - cost, features, reliability and why the analogue switch-off is forcing the decision.
Hosted Telephony
What Is Hosted Telephony (VoIP) and How Does It Work?
Hosted telephony explained in plain English - what VoIP is, how a cloud phone system works, and why UK businesses are switching before the PSTN switch-off.
Hosted Telephony
The PSTN/ISDN Switch-Off: What It Means for Your Business
The UK's analogue phone network is being switched off by January 2027. Learn what the PSTN/ISDN switch-off means for your business and how to prepare in time.
Hosted Telephony
How Much Does Hosted Telephony Cost? A UK Pricing Guide
A clear UK pricing guide to hosted telephony and VoIP - the per-user model, what affects the cost, what's included, and how it compares to traditional lines.
Hosted Telephony
Top Hosted Phone System Features Every Business Should Use
Hosted phone systems do far more than make calls. Here are the most valuable hosted telephony features and how each one helps your business work smarter.
Hosted Telephony
How to Choose a Hosted Telephony Provider
Choosing a hosted telephony provider is a key decision. Here are the questions to ask, the features to check and the red flags to avoid before you commit.
Hosted Telephony
Hosted Telephony for Remote and Hybrid Teams
How hosted telephony keeps remote and hybrid teams connected - one business number across every device, with the features that make distributed work seamless.
Hosted Telephony
What Is a Cloud PBX? A Plain-English Guide
Cloud PBX explained without the jargon - what it is, how it differs from a traditional on-premise PBX, and why businesses are moving their phone systems to the cloud.
Hosted Telephony
Call Recording for Business: Compliance and Benefits
Call recording is built into hosted telephony - but when can you legally record calls in the UK? A practical guide to the rules, the benefits and best practice.
Hosted Telephony
How VoIP Improves Your Customer Service
Your phone system shapes every customer call. Discover how VoIP and hosted telephony features help businesses answer faster, route smarter and serve customers better.
Hosted Telephony
Number Porting Explained: Keeping Your Existing Business Numbers
Worried about losing your number when switching to hosted telephony? Number porting lets you keep it. Here's how porting works, how long it takes and what to expect.
Hosted Telephony
Hosted Telephony vs On-Premise PBX: Total Cost of Ownership
A CFO's look at the true total cost of ownership of a hosted phone system versus an on-premise PBX - including the upfront, ongoing and hidden costs that decide it.
Hosted Telephony
What Internet Speed Do You Need for VoIP?
VoIP runs over your internet connection - but how much speed do you actually need? A practical guide to bandwidth, latency and getting crystal-clear business calls.
Hosted Telephony
Setting Up an Auto Attendant (IVR) That Customers Actually Like
An auto attendant routes callers to the right place - but a clumsy one frustrates customers. Here's how to design an IVR menu that helps rather than annoys.
Hosted Telephony
Business Continuity with Hosted Telephony
When disaster strikes, can your customers still reach you? Hosted telephony keeps your phones working through power cuts, outages and office closures. Here's how.
Hosted Telephony
Integrating Your Phone System with Microsoft Teams
Microsoft Teams can become your business phone system. Learn how Teams telephony works, the ways to add calling, and whether it's right for your business.
Hosted Telephony
Call Analytics: Using Data to Improve Your Business
Hosted telephony turns every call into data. Learn which call analytics metrics matter, what they reveal about your business, and how to act on them.
Hosted Telephony
SIP Trunking vs Hosted VoIP: What's the Difference?
SIP trunking and hosted VoIP are often confused. Learn the real difference, the pros and cons of each, and which approach suits your business best.
Hosted Telephony
How to Reduce Your Business Phone Bill
Business phone costs add up fast. Here are practical, proven ways to cut your phone bill - from switching to VoIP to eliminating line rental and unused services.
Hosted Telephony