Hosted Telephony for Remote and Hybrid Teams

Remote and hybrid working only works if your team can communicate as smoothly from home as from the office. Traditional phone lines - tied to a physical desk - simply can't do that. Hosted telephony was built for exactly this world.

One number, every device

The core magic of hosted telephony for remote teams is this: your business number lives in the cloud, not on a desk. That means a single number can ring on:

• A desk phone in the office
• The app on a laptop at home
• A mobile on the move

Staff make and receive calls on their business number wherever they are - and customers never need to know (or have) anyone's personal mobile. This keeps personal numbers private and all calls on the company system, which matters for security and professionalism alike.

Features that make remote work seamless

• Softphone apps turn any laptop or phone into a full office extension.
• Call forwarding and hunt groups route calls to whoever's available, wherever they are.
• Presence shows who's free, so calls reach the right person first time.
• Voicemail-to-email means messages follow people, not desks.
• Internal calls are free between users, anywhere in the world.

Onboarding is effortless

Hire someone in another city? Add a seat in the web portal and they're up and running in minutes - no engineer, no new line, no waiting. The same flexibility lets you scale up or down as your team changes, a benefit we cover across our hosted telephony features.

It keeps you trading through disruption

Because calls aren't tied to a building, an office power cut or internet outage doesn't take your phones down - calls reroute automatically to mobiles or other locations. That's a serious business continuity advantage that office-bound lines can't match.

What you need to make it work

The main requirement is a decent internet connection wherever people work. VoIP is light on bandwidth but needs stability - see the internet speed you need for VoIP. For home workers, that usually just means a reliable broadband connection.

The bottom line

For any business with remote or hybrid staff, hosted telephony turns "where are you working today?" into a non-question. One number, every device, full office features - wherever your team happens to be. Want to set your team up properly? Explore our Cloud Telephony service or request a callback.